Location: Santiago, RM, Chile
Ref#: 150004KAJob Description
At
more than 80 award-winning properties worldwide, The Ritz-Carlton
Ladies and Gentlemen create experiences so exceptional that long after a
guest stays with us, the experience stays with them. As the premier
worldwide provider of luxury experiences, we set the standard for rare
and special luxury service the world over. We invite you to explore The
Ritz-Carlton.
Job Summary
Patrol all areas of the property; assist guests with room
access. Monitor Closed Circuit Televisions, perimeter alarm system,
duress alarms, and fire life safety system. Lock property entrances when
required. Conduct daily physical hazard inspections. Respond to
accidents, contact EMS or administer first aid/CPR as required. Assist
guests/employees during emergency situations. Notify appropriate
individuals in the event of accidents, attacks, or other incidents.
Defuse guest/employee disturbances. Call for outside assistance if
necessary. Complete incident reports to document all Security/Loss
Prevention related incidents. Handle all interruptions and complaints.
Resolve safety hazard situations. Escort any unwelcome persons from the
property without interrupting the orderly flow of property operation.
Report to scenes of vehicle accidents/thefts. Call for assistance using
proper code responses. Complete a Loss Prevention shift summary/daily
activity report. Maintain confidentiality of all Security/Loss
Prevention and property reports/documents; release information only to
authorized individuals. Conduct investigations and gather evidence.
Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; complete safety
training and certifications; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests' service
needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional language;
prepare and review written documents accurately and completely. Develop
and maintain positive working relationships with others; support team to
reach common goals. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time. In
addition some states may have additional licensing/registration
requirements to be considered for this position. Move, lift, carry,
push, pull, and place objects weighing less than or equal to 10 pounds
without assistance. Perform other reasonable job duties as requested by
Supervisors.
The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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